Our support lines are monitored and answered live. We guarantee a technician working to resolve your problem within 60 minutes of your call. If we fail to respond that quickly, the work is FREE.
Most IT consulting ﬁrms don’t guarantee response times in writing. Plus, they can take an average of four to six hours to respond. If your company averages just one support request per week, with a four hour response time you’ll waste 208 hours a year. That’s 8.6 weeks spent just waiting for a technician to respond to your request! And that doesn’t even account for the time it takes to resolve the problem.
We offer proactive service by monitoring the health and security of your network 24/7. Every single day our automated system and experienced remote support service professionals ensure that common causes of slowness, crashes, corruption and other problems are resolved before you even notice them.
In fact, we GUARANTEE you will have less than 1.5 hours of downtime the entire year due to any problem we should have caught. Just try to get your average “computer consulting guru” to make that kind of promise! Our average client experiences less than 1 hour 13 minutes and 46 seconds of downtime a year!
Your network is 100% secure and backed up properly. So if you experience a major disaster, we can have you back up and running again in 24 hours or less. And we don’t just say that, we guarantee it.
How does that stack up to the competition? Most other IT ﬁrms don’t even guarantee all your data will be restored. And it will take them two to three days on average to get you up and running again.
Based on our current clients’ results, we can likely reduce your IT support costs, repair bills and hardware costs by 14% to 57% without sacriﬁcing speed, performance or your current computing processes and procedures. In fact, our average client reduces their IT spending by 43% after switching to us. What could you do with that extra money to grow your business?
When you have questions about your technology systems, you should get answers you can understand. Our technicians provide clear, simple answers without ever talking down to our clients. Our goal is to make you feel smarter – because you chose us as your computer consultants. Not to confuse you with a lot of complicated technical jargon.
We’re never happy with anything less than your complete and total satisfaction – and you shouldn’t be either. We won’t stop working until you are pleased with all of our products and services. If something’s not right, just let us know. We pride ourselves on resolving your problems, hassle-free.
It goes without saying that your network and data will be safe with us. Before we begin any work, we perform a full evaluation and assessment. If there are any potential risks, we will alert you, and explain them to you fully. No work will be performed without your full authorization and agreement. If you prefer, we can back up your data prior to any work being performed.
For our expert technicians, there are very few truly “unexpected” project complications. That’s why our projects don’t include costly “upgrades” and “add-ons.” Those “unforeseen” extra charges are the result of a technician who didn’t research and scope the project properly. At best, it’s incompetent. At worst, it’s dishonest. Regardless of the reason, we don’t work that way. Our projects are guaranteed to be on time, and on budget.
Any invoice we send will be detailed and accurate – guaranteed. We want our clients to understand exactly what they are paying for. More than that – you’ll pre-approve all charges. Gone are the days of wondering what work was actually performed on your single line-item invoices.
All our employees have over 15 years of experience in the IT field. The vast knowledge and collective experience PC Quest USA has accumulated since 1997 not only helps us to ﬁx your problems lightning fast, at the highest quality, it also helps us prevent common computer problems you might face.